Cancellation Policy

At Genius Limo, we understand human nature and the sudden change of plans that often come with the routine. That is why we are dedicated to offer you a clear and straightforward Cancellation and Refund Policy. Please review this policy carefully to understand the terms and conditions for cancellations and refunds.

Refund Eligibility

To qualify for a full refund, you must cancel your booking within the designated time frames based on the type of vehicle you have reserved. For Sedans and SUVs, cancellations must be made at least 24 hours before the scheduled reservation time. For Luxury Vans, cancellations must be made 48 hours prior to the reservation time.

Non-refundable Cancellations

Cancellations made within one day of the reservation for Luxury Vans are non-refundable. This means you will not be entitled to a refund for these bookings. Reservations will also be deemed non-refundable under the following circumstances:

  • Cancellations made less than 48 hours before the reservation time.
  • If the chauffeur is already enroute to pick you.

Cancellation Fee

For cancellations that qualify for a refund, a 50% cancellation fee will be charged. This fee will be deducted from the refund amount to cover administrative and processing expenses.

Requesting a Refund

If you meet the cancellation requirements and are eligible for a refund, please reach out to our customer support team at our website. A 4.00% credit card fee applies to all refunds.

Refund Processing Time

Refunds will be processed within 48 hours of receiving your cancellation request. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Contact Information

If you have any questions or need further information about our Cancellation and Refund Policy, please contact us if you have any questions or queries. We value your business and strive for your satisfaction. Our Cancellation and Refund Policy aims to be fair and transparent, and we are here to help with any queries or concerns you may have. Thank you for choosing Genius Limo for your transportation needs.